Note: If phone and chat support are listed as options when you visit the support page, they will be available during your local business hours. Plus, Professional and Business users can usually expect a reply from email support within 1 business day.īusiness users on the Enterprise plan can expect a response from email support within 1 hour any day of the week.

Support response times and available hours If you don’t see your language listed as an option on the support page send an email or chat in your language, and it will be routed to the appropriate team. Log in and visit Dropbox Support to check your available options.

Generally, support is available in English to all users.īased on your account type and location, support may be available in German, French, Italian, Portuguese, Spanish, and Japanese. Here is some more information that could be of use in your case Available languages Note: Phone support is only available to Dropbox Business users during local business hours.

Admins can also add additional admins to the team, so they have access to phone support.

If you’re part of a Dropbox Business team, but you’re not an admin, ask your team admin to visit Dropbox Support.

If you’re a Dropbox Business team admin, log in to your admin account and visit Dropbox Support to find out how to contact phone support.

To see the support options for your account, log in and go to Dropbox Support.īasic, Plus, and Professional will get directed to chat or community support once they log in. Chat supportĭepending on what your account type is (Basic, Plus, Professional, or Business), you will have different support options. How do I contact Dropbox customer service by phone or chat? 1.

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